Refunds & Returns

Mndful guarantee

There are no guarantees in life, but there are at Mndful Animl. Try our skincare essentials risk-free. If you're not completely satisfied, contact us by email within 30 days of delivery. We’ll promptly return the full purchase price of the product(s)*

Refund/return policy

Email us and explain why you're requesting a refund or return. Be sure to include your order number in the email. We’ll provide you with a Return Authorization Code. Then we’ll send you a return mailing label with this code via email. Print out two copies. (Please note: your return mailing label does not include prepaid postage.)

You won't be eligible for a refund unless: (1) We receive the original item purchased; and (2) It meets the following requirements:

It must be suitably packaged and shipped so that it arrives in acceptable condition.
It must contain at least 50% of its original contents.
The return mailing label must be attached to the outside of the shipping package. (Make sure there are no other shipping labels or addresses on the package.)
A second copy of the return mailing label must be included inside the package.

Schedule a pickup for your package or drop off it off at the designated carrier. If you qualify for a refund, please allow 10-14 business days from the date we receive the returned item for your refund to be processed. The refund will be applied to the same form of credit used to make the original purchase. We do not refund shipping and handling fees, return shipping fees, or applicable taxes. All non-refundable fees will be deducted from your refund.

As Mndful Animl products are free of harmful additives — including those typically used to maintain stability during exposure to intense heat — we use insulated packaging during months of extreme temperatures. We are not responsible for the condition of products from deliveries left unattended. [For more information, see our Shipping Policy.]

If an item(s) arrives damaged, contact us by email within five days of delivery. Include your order number in the email. We’ll provide you with a Return Authorization Code. And we’ll send you a return mailing label with this code via email. Print out two copies. (Please note: Your return mailing label does not include prepaid postage.)

The product will not be eligible for a replacement unless (1) We receive the damaged item, and (2) The following requirements are met:

The package includes the original shipping box and all packing contents
The return mailing label must be attached to the outside of the shipping package (Make sure there are no other shipping labels or addresses on your package.)
A second copy of the return mailing label must be included inside the package

Schedule a pickup for your package or drop off it off at the designated carrier. If Mndful Animl or our carrier is at fault, we’ll replace the damaged product(s) at no additional cost. We’ll also reimburse you for any reasonable/customary shipping and handling fees. Please allow 10-14 business days from the date we receive the damaged item for its replacement to be processed.

Incomplete orders

If an item(s) in your order is missing or has been replaced with an item you didn’t order, contact us by email within five days of delivery. Include your order number in the email. If we were at fault, we’ll send you the missing/correct product(s) at no additional cost. You can keep any item you didn’t order with our compliments.

Undelivered orders

If your order doesn't arrive within the shipping window indicated by your tracking information — or the tracking information confirms that your package has been delivered and you didn't receive it — contact us promptly by email. Include your order number in the email. We’ll do our best to find your package. If we can’t, and Mndful Animl or our carrier is at fault, we’ll send you a duplicate order at no additional cost. If your original address for delivery was entered incorrectly, we cannot replace the order without an additional charge.

Change/cancel orders

To change or cancel an order, contact us by email immediately. Include your order number in the email. If your order hasn't been processed, you’ll receive a confirmation email with the details of your revised or canceled order. If it has been processed and has been picked up by our carrier, we cannot change or cancel the order.

Return gifts

We do not accept returns of a Mndful Animl product(s) received as gifts. If an item(s) in a gift order is either missing or has been replaced with an item that was not part of the original order, contact us by email within five days of delivery. Include the order number in the email. If we were at fault, we’ll send you the missing or correct product(s) promptly and at no cost. You can keep any item not part of the original order with our compliments.

If an item(s) in a gift order arrives damaged, contact us by email within five day of delivery. Include the order number in the email. We’ll provide you with a Return Authorization Code. And we’ll send you a return mailing label with this code via email. Print out two copies and follow the instructions for “Damaged Orders” above. Once we received the damaged order, we'll promptly replace the order.

****************************
*Valid only for products purchased via mndfulaniml.com and shipped within the United States. Limit one refund per product, per name, household, or address. Lifetime limit of three product refunds per name, household, or address. Use of multiple addresses or PO Boxes to obtain additional refunds is fraud and may result in prosecution. Refund is limited to the purchase price and excludes taxes, shipping, and handling. The Company will process all refunds within 15 days of valid submission. Refunds will be made to the original form of payment.